Terms & Conditions – PremJet Ltd
PremJet Ltd provides drainage services subject to the following terms and conditions.
1. Definitions
“Customer” means the person requesting work to be carried out.
“Company”, “we” or “us” means PremJet Ltd.
“Works” means the services agreed between the Customer and the Company.
2. Quotations & Scope of Work
All quotations are valid for 28 days unless stated otherwise.
The Company reserves the right to amend or withdraw a quotation prior to acceptance.
Once authorised, we will carry out the agreed works. Any variation, additional work, or unforeseen issues identified after work has commenced will be subject to additional charges.
No variation to the agreed works shall be carried out without prior discussion and agreement with the Customer.
3. Appointments & Attendance
Any time or date given for attendance is an estimate only and is not guaranteed.
The Company shall not be liable for delays caused by factors outside of its control, including but not limited to traffic, weather, supplier delays or previous job overruns.
4. Additional Works & Unforeseen Issues
Where additional work is required due to unforeseen circumstances, this will be discussed with the Customer before proceeding.
The Company reserves the right to halt works until additional costs are agreed.
5. Customer Responsibilities
The Customer confirms:
They have authority to instruct the works
Necessary permissions have been obtained (e.g. landlord, neighbour, council)
Safe and clear access is provided
Any hazards or risks have been disclosed
The Company shall not be liable for delays or issues caused by failure to meet these responsibilities.
6. Access, Damage & Property
The Company will take reasonable care when carrying out works. However, due to the nature of drainage work, access may require disruption.
The Company shall not be responsible for:
Damage required to gain access
Pre-existing faults or structural defects
Redecoration or reinstatement unless caused by proven negligence
Where access is restricted, additional labour or costs may apply.
7. Existing Systems & Liability
Where works involve connection to or reliance on existing drainage systems, the Company accepts no liability for faults within those systems unless caused by negligence.
The Company shall not be liable for:
Indirect or consequential loss
Loss of earnings, business or opportunity
Recurring issues caused by underlying system faults
Nothing in these terms excludes liability for death or personal injury caused by negligence.
8. Guarantees
The Company provides limited guarantees as follows:
Drain unblocking: up to 7 days
Repairs: limited guarantee where specified
Guarantees do not apply where issues arise from misuse, neglect, structural defects, or unrelated future problems.
9. Payment Terms
Payment is due immediately upon completion of the works unless agreed otherwise in writing.
The Company reserves the right to:
Charge interest on overdue payments
Recover reasonable costs associated with late payment
No retention or withholding of payment is permitted beyond a reasonable amount for any minor issue.
10. Materials & Cancellations
Where materials have been purchased for the works, cancellation may result in charges.
Bespoke or non-returnable items will be chargeable in full.
11. Waste & Hazardous Materials
The removal of hazardous materials (including asbestos or regulated waste) is not included unless specifically agreed.
Additional charges may apply if such materials are encountered.
12. Subcontractors
The Company reserves the right to use qualified subcontractors where necessary to complete the works.
13. Force Majeure
The Company shall not be liable for failure or delay in performance due to circumstances beyond its control, including but not limited to:
Weather
Supply issues
Industrial action
Structural issues
14. Reviews & Marketing
The Company may use customer feedback or reviews for marketing purposes.
15. Amendments
The Company reserves the right to update these terms at any time.